These Terms and Conditions govern your use of masaya casino. By registering an account or placing a bet, you agree to the rules described here. Please read through them before you start playing.
Six things every masaya casino player should know before reading the full terms
masaya casino is strictly for players who are 21 years of age or older. Providing false information about your age during registration is a violation that results in permanent account closure and forfeiture of any balance.
Each player may hold only one active account at masaya casino. Multiple accounts — whether under the same name, same device, or same payment method — are prohibited and result in both accounts being closed.
All deposits and withdrawals at masaya casino are processed in Philippine Peso. Accepted payment methods are GCash, Maya, Philippine online banking, and bank transfer. Withdrawals are processed to your verified Philippine bank account.
Identity verification (KYC) is required before your first withdrawal. You'll need to provide a government-issued ID and proof of address. Verification protects your account and ensures all payouts reach the correct holder.
Any attempt to exploit software bugs, use prohibited betting systems to circumvent game mechanics, or collude with other players in multiplayer formats is a violation. masaya casino reserves the right to void affected bets and close accounts.
masaya casino may update these Terms and Conditions at any time. Continued use of the platform after an update constitutes acceptance of the revised terms. We recommend reviewing this page periodically for any changes.
Important: These Terms and Conditions form a binding agreement between you and masaya casino. If you do not agree with any part of these terms, you should not register an account or use the platform. For any questions, contact us at [email protected].
To open an account at masaya casino, you must be at least 21 years of age at the time of registration. The platform is intended for players located in the Philippines. By completing the registration process, you confirm that you meet this age requirement and that you are accessing the platform from a jurisdiction where online gaming is permitted under applicable law.
You are required to provide accurate, current, and complete information during registration — including your full legal name, date of birth, and contact details. Providing false or misleading information is a breach of these Terms and may result in immediate account closure, cancellation of pending withdrawals, and forfeiture of any balance.
masaya casino reserves the right to request supporting documentation to verify the information provided during registration at any time. Registration of an account implies acceptance of all terms on this page.
Each individual may hold only one registered account at masaya casino. Opening multiple accounts — whether using the same name, email address, device, or linked payment method — is prohibited. If duplicate accounts are identified, masaya casino will close all associated accounts and may withhold any balances pending investigation.
Your account credentials — username and password — are your responsibility. You must not share your login details with any other person. masaya casino will not be responsible for any unauthorised access to your account resulting from failure to keep your credentials secure.
Accounts cannot be transferred, sold, or assigned to another person. Playing on behalf of another individual or allowing another person to operate your account is a violation of these Terms.
All financial transactions at masaya casino — deposits and withdrawals — are denominated in Philippine Peso (PHP). Accepted deposit methods include GCash, Maya, Philippine online banking, and bank transfer. The minimum deposit varies by payment method and is displayed at the time of transaction.
Funds deposited into your masaya casino account must be used for gaming on the platform. Depositing funds without the intention to place bets, for the purpose of using the platform as a financial transfer service, is prohibited.
Withdrawals are processed to the verified Philippine bank account or e-wallet registered to your account. Before your first withdrawal, you are required to complete KYC identity verification. Withdrawal requests are processed within the timeframe displayed in your account at the time of request. masaya casino reserves the right to delay processing pending verification checks.
Funds in your account do not accrue interest. masaya casino is not a financial institution and does not hold player funds in an interest-bearing capacity.
Once a bet has been confirmed and accepted by the platform, it cannot be cancelled or altered. This applies across all game categories available at masaya casino — slots, sports betting, fish games, live casino, and any other game type offered on the platform.
In the event of a technical failure during gameplay — including disconnection, server error, or game malfunction — masaya casino will resolve the affected bet in accordance with the platform's technical error policy. Outcomes produced by confirmed technical malfunctions are void and the staked amount is returned to your account balance.
The following are prohibited and may result in voided bets, account suspension, or permanent closure:
Sports betting odds are subject to change until a bet is confirmed. Live betting odds during in-play events update in real time. Once confirmed, the odds at the time of confirmation apply regardless of subsequent movement.
masaya casino may offer bonuses, cashback arrangements, or other promotional benefits to registered players from time to time. Each promotional offer is subject to its own specific terms, which are displayed alongside the offer when it is made available.
General rules that apply across all promotions unless otherwise specified:
No specific bonus amounts, percentages, or wagering requirements are guaranteed in perpetuity. Current offers are subject to change and details are only binding as stated in the active promotion terms at the time the offer is accepted.
masaya casino is committed to providing a gaming environment that supports responsible play. The platform is for entertainment purposes only. Gaming involves financial risk — there is no guaranteed outcome, no strategy that ensures wins, and no system that eliminates the house edge across all sessions.
Players are encouraged to:
Self-exclusion is available for players who wish to temporarily or permanently restrict their own access to masaya casino. Once self-exclusion is activated, it cannot be reversed for the duration chosen. masaya casino will not accept deposits or bets from a self-excluded account.
For full details on all available tools, visit the Responsible Gaming page.
You are responsible for maintaining the confidentiality of your account login credentials. masaya casino recommends enabling two-factor authentication (OTP) on your account, which sends a verification code to your registered phone number or email address when logging in from a new device.
If you suspect that your account has been accessed without your authorisation, contact masaya casino support immediately at [email protected]. We will investigate and take appropriate action, which may include temporarily locking the account during the investigation period.
All platform activity — login sessions, deposits, bets, and withdrawals — is encrypted using SSL technology. masaya casino will never ask for your password via email, chat, or any communication channel. If you receive a message requesting your password, treat it as fraudulent.
masaya casino reserves the right to suspend or permanently close an account without prior notice in the following circumstances:
Where an account is closed due to a verified breach of these Terms, any balance may be withheld pending investigation. Where closure is for reasons unrelated to player misconduct — such as voluntary closure — the verified balance will be returned to the player's registered payment method after standard processing checks.
Players may also request voluntary account closure at any time by contacting masaya casino support. There is no fee for voluntary account closure.
masaya casino provides the platform on an "as available" basis. While we make every reasonable effort to ensure the platform operates reliably, we do not guarantee uninterrupted access and accept no liability for losses arising from temporary unavailability due to scheduled maintenance, technical issues, or events outside our reasonable control.
masaya casino's liability to any player in connection with platform use is limited to the balance held in the player's account at the time of the relevant issue. We are not liable for any indirect, incidental, or consequential losses of any nature.
Gaming outcomes are determined by certified random number generation systems. masaya casino does not guarantee any outcome or return rate across any session or series of sessions. Playing on the platform carries inherent financial risk that the player accepts upon registration.
masaya casino may revise these Terms and Conditions at any time. When material changes are made, registered players will be notified through their registered email address or via an in-platform notification. The updated terms will be published on this page with a revised effective date.
Continued use of masaya casino following notification of changes constitutes acceptance of the updated terms. If you do not agree with revised terms, you should stop using the platform and request account closure before the effective date of the changes.
If you have any questions about these Terms and Conditions, contact our support team at [email protected]. We aim to respond to all enquiries within one business day.