This Privacy Policy explains what personal information masaya casino collects, how it is used, who it may be shared with, and the rights you have as a registered player in the Philippines.
Six core commitments that shape how we handle your personal information
Every connection to masaya casino — login, deposits, gameplay, and account management — is encrypted using SSL technology. Your data is never transmitted in plain text between your device and our servers.
masaya casino only collects personal information that is necessary to operate your account, process transactions in PHP, verify your identity for KYC, and keep your account secure. We do not collect data beyond what serves a clear purpose.
masaya casino does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your details are used to operate your account and improve your experience on the platform — nothing else.
Access to your personal data within masaya casino is restricted to staff who need it to perform their role — such as support, compliance, and payment processing teams. Broad internal access to player data is not permitted.
Registered players have the right to access, correct, and in some cases request deletion of their personal data. masaya casino has a process for handling these requests — contact our support team to exercise your rights.
Personal data is retained for as long as your account is active and for the period required under applicable financial and regulatory record-keeping obligations. Once no longer needed, data is securely deleted or anonymised.
Note: This Privacy Policy applies to all registered players and visitors to the masaya casino platform. By creating an account or using the platform, you acknowledge that you have read and understood this policy. For questions or requests related to your personal data, contact us at [email protected].
When you register for an account at masaya casino, we collect the personal information necessary to create and verify your account. This includes your full legal name, date of birth, email address, mobile number, and the address associated with your account.
During identity verification (KYC), which is required before your first withdrawal, we collect a copy of a government-issued ID and, where applicable, proof of address such as a utility bill or bank statement issued in the Philippines.
As you use the platform, we also collect account activity data — including deposit and withdrawal records, game history, session times, and device information used to access your account. This data is used for security monitoring, fraud prevention, and to improve your experience on the platform.
We do not collect payment card numbers directly. All payment processing for deposits and withdrawals in Philippine Peso goes through our verified payment partners. We receive transaction reference data and confirmation status, not full card or account credentials.
The personal information collected by masaya casino is used for the following purposes:
We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without the opportunity for human review.
All financial transactions at masaya casino are denominated in Philippine Peso. We support deposits and withdrawals via GCash, Maya, Philippine online banking, and bank transfer. When you initiate a deposit or withdrawal, the transaction is processed through our payment partners — masaya casino does not store full payment credentials such as bank account numbers or e-wallet passwords.
Transaction records — including amounts, dates, and reference numbers — are retained as part of your account history and for financial record-keeping purposes. These records are accessible to you through your account and to our compliance team as required.
If a payment dispute arises, we may share relevant transaction data with our payment partners and, if required by law or regulation, with relevant financial authorities. We will notify you if such disclosure is made unless prohibited from doing so.
masaya casino applies a range of technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include:
Despite these measures, no system is completely immune to security risks. If you become aware of any unauthorised activity on your masaya casino account, contact support immediately at [email protected] so we can investigate and take protective action.
masaya casino retains your personal data for as long as your account remains active. If you close your account, we retain the data for the period required under applicable financial record-keeping and anti-money laundering obligations — typically a minimum of five years from the date of the last transaction.
After the required retention period has passed, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained for longer periods for platform analytics purposes.
Game history and transaction records are retained for the same period as your account data. These records are available to you through your account history while your account is active.
As a registered player at masaya casino, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]:
Request a copy of the personal data we hold about you and information about how it is used.
Request correction of inaccurate or outdated personal information held on your account.
Request deletion of your data where it is no longer needed, subject to legal retention requirements.
Object to the use of your data for direct marketing communications at any time.
Request your account and transaction data in a commonly used, machine-readable format.
Request that processing of your data be restricted while a dispute or correction request is under review.
masaya casino is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21. The age verification process during registration and KYC is in place specifically to prevent underage access to the platform.
If we become aware that an account has been registered by an individual under the age of 21, the account will be immediately closed, all activity will be voided, and any personal data collected will be deleted in accordance with our data retention policy.
If you have reason to believe that a minor has registered an account on the platform using false information, please contact us at [email protected] so we can investigate.
masaya casino may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When material changes are made, registered players will be notified via their registered email address or through an in-platform notification.
The updated policy will be published on this page with a revised effective date. Continued use of the masaya casino platform after a policy update constitutes acceptance of the revised terms.
If you have questions about this Privacy Policy or wish to exercise any of your data rights, contact our support team at [email protected]. We aim to respond to all data-related requests within five business days.